The key to a successful restaurant isn’t just great food—it’s exceptional customer service. In her latest book, Adina Brunetti, award-winning entrepreneur and hospitality expert, reveals the secrets to creating unforgettable dining experiences that turn first-time guests into loyal customers. Now available on Kindle and Audible, Your Restaurant: Exceptional Customer Service is the ultimate guide for restaurateurs, managers, and hospitality professionals looking to elevate their service and stand out in the competitive restaurant industry.
What You’ll Learn in This Must-Read Book
📌 Hospitality Fundamentals – Master the six levels of customer satisfaction and the core principles of exceptional service.
📌 Service Standards & Staff Training – Create systems to ensure consistency, empower employees, and exceed guest expectations.
📌 Conflict Resolution – Handle complaints professionally using the HEART formula and expert communication techniques.
📌 Customer Loyalty & VIP Programs – Develop personalized service strategies that keep high-value customers coming back.
📌 Online Reputation Management – Learn how to protect your brand by responding to reviews and using social media effectively.
With real-life examples, industry insights, and actionable strategies, this book is designed to help both new and experienced restaurant professionals refine their approach to hospitality and grow their business.
Perfect for Busy Restaurateurs: Now Available as an Audiobook
For those always on the go, the audiobook version of Your Restaurant: Exceptional Customer Service makes it easy to gain valuable insights while commuting, working, or managing your restaurant. Let Adina’s expertise guide you step by step toward a stronger, more customer-focused restaurant experience.
Get Your Copy Today!
Ready to transform your restaurant’s customer service? Download Your Restaurant: Exceptional Customer Service today on Kindle or listen on Audible.
Comments